FAQs - The Beach People US

FAQs

Shipping Information

How much will it cost to ship my order?

It is $10.00 for standard shipping with UPS ground for orders less than $99. Standard shipping is free on orders of $99 or above. 

International shipping is charged at a flat rate of $19.95.

When can I expect my order to ship?

Orders placed before 2 pm Eastern time will ship the same day. Orders placed after that time will ship the next day.

Can I cancel or modify my order before it ships?

Yes. Please email hellousa@thebeachpeople.com.au to cancel or modify your order before it ships. Order changes or cancellations can only be accepted if your order has not already been dispatched. You may cancel or make changes to your order via email, or by phoning the office.

How will I know when my order has shipped?

You will receive an order confirmation and tracking email from us when your item has been shipped.

Do you ship to PO Boxes and APO/FPO addresses?

Yes, we do ship to PO boxes.

How do I check my order status?

Please email hellousa@thebeachpeople.com.au for any questions in regards to the status of your order.

Do you ship worldwide?

Yes, we do ship worldwide. Your item will mailed via USPS with the exception of our beach carts, which are mailed via FedEx.

Returns and Exchanges

What is The Beach People's return policy?

The Beach People does not accept Returns for ‘change of mind’ however, we will offer an exchange if the item has been unopened, unused and in their original packaging at the shipping cost of the purchaser.

If I mail a return, when will I be refunded?

After inspection of the returned product, it will take 2-5 days for the refund to be processed.

What is the cost to return or exchange an item?

If your product is faulty, or if the wrong product has been received The Beach People will issue a returns label for you to use when posting the refund. The shipping price is at the cost of the purchaser for all exchanges. 

Order and Payment

What methods of payment do you accept? 

The Beach People accepts Credit/Debit Cards, Paypal, Google Pay, Apple Pay, Amazon Pay, and AfterPay.

If I place an order, when will I be charged?

Payment will be deducted from the nominated account straight away. if your payment has not been deducted straight away, sometimes this may happen with third-party payment providers like PaypPal Express, please wait a few hours and if it still has not been processed please contact customer service hellousa@thebeachpeople.com.au to confirm the payment status. 

Why is my card being declined when I try to place an order?

We recommend you contact the card issuer.

How do I use a promo code?

Enter the promo code at the checkout in the box provided.

What do I do if I can't find my e-gift card?

Contact hellousa@thebeachpeople.com.au for further assistance.

Where can I use my gift card or e-gift card?

The Beach People gift card can be used on The Beach People website only, and is not valid at any stockist.

How do I find my nearest store?

To find your nearest store, please use the stockist locator here

 

Other FAQs

Where are your products made?

All of our products are designed in Australia and manufactured in a few different places all over the world.

All of our products are designed in-house in our Australian office. We source and manufacture our products across the world.

 

How do I know if the bedding will fit my bed?

Please use the Bedding size guide located here

Do I need to wash my Linen / Towel before using them?

Yes, we recommend you wash all bedding and towel products before the first use.

I would like to sample the Linen Sheets, do you send out swatches?

Yes, we do! Please email hellousa@thebeachpeople.com with your address and this can be arranged.

How to wash and care for the Stonewash Range?

For best care machine-wash cold with like colours on a gentle cycle. Do not wash our coloured stonewash towels with whites, as same indigo towels have been known to run. Avoid the use of bleach, and tumble dry on low to keep your towels soft and absorbent. Dry in a shady place, if dried in direct sunlight it may cause the colours to fade quicker.