FAQs

SHIPPING INFORMATION

How much will it cost to ship my order?

Standard shipping fees will be waived for contiguous U.S. orders of $150 or above. Orders with totals below $150 will be charged a fee of $10.00. Orders containing Picnic Baskets, Candles or Beach Carts will experience an additional shipping charge due to the nature of these items.

U.S. Territories will be charged a shipping rate of $24.99 for standard shipping orders under 10lbs.

International orders will be charged a shipping rate of $35 for standard shipping orders under 10lbs.

When can I expect my order to ship?

Orders placed before 3 pm Eastern time will ship the same day. Orders placed after that time will ship the next day.

Can I cancel or modify my order before it ships?

Yes. Please email hellousa@thebeachpeople.com.au to cancel or modify your order.

Order changes or cancellations can only be accepted if your order has not already been dispatched. You may cancel or make changes to your order via email, or by phoning our customer service team.

How will I know when my order has shipped?

You will receive an order confirmation and tracking email from us when your order has shipped.

Do you ship to PO Boxes and APO/FPO addresses?

Yes, we do ship to PO boxes.

How do I check my order status?

Please email hellousa@thebeachpeople.com.au for any questions in regards to the status of your order.

Do you ship worldwide?

Outside of the United States, The Beach People also ships orders to Canada, Europe, select parts of Asia and South America.

Please see our Australian site for all orders outside the countries listed above.

RETURNS AND EXCHANGES

What is The Beach People's return policy?

If you are unsatisfied with your purchase for any reason, we are happy to accept returns within 30 days of receipt as long as items are unwashed and unused, and in their original condition.

The Beach People does not offer returns on sale items. 

Items may only be returned within 14 days of order receipt  once approved by our Customer Service Team. Return shipping will be at the cost of the purchaser.

Once your Return has been approved please ship your item along with your Order Confirmation Number to:

2320 NW 147th Street
Unit B
Opa-Locka FL 33054

As The Beach People is not liable for the loss of an item being returned we recommend that you return it using registered mail.

If I mail a return, when will I be refunded?

After inspection of the returned product, it can take up to 10 working days for the refund to be processed.

ORDER AND PAYMENT

What methods of payment do you accept? 

The Beach People accepts Credit/Debit Cards, Paypal, Google Pay, Apple Pay, Amazon Pay, and AfterPay.

If I place an order, when will I be charged?

Payment will be deducted from the nominated account straight away. if your payment has not been deducted straight away, sometimes this may happen with third-party payment providers like PaypPal Express, please wait a few hours and if it still has not been processed please contact customer service hellousa@thebeachpeople.com.au to confirm the payment status. 

Why is my card being declined when I try to place an order?

We recommend you contact the card issuer.

How do I use a promo code?

Enter the promo code at the checkout in the box provided.

What do I do if I can't find my e-gift card?

Contact hellousa@thebeachpeople.com.au for further assistance.

Where can I use my gift card or e-gift card?

The Beach People gift card can be used on The Beach People website only, and is not valid at any stockist.

How do I find my nearest store?

To find your nearest store, please use the stockist locator here

OTHER FAQs

Where are your products made?

All of our products are designed in Australia and manufactured in a few beautiful different places all over the world. 

How do I know if the bedding will fit my bed?

Please use the Bedding size guide located here

Do I need to wash my Linen / Towel before using them?

Yes, we recommend you wash all bedding and towel products before the first use.

I would like to sample the Linen Sheets, do you send out swatches?

Yes, we do! Please email hellousa@thebeachpeople.com with your address and this can be arranged.

How to wash and care for the Stonewash Range?

For best care machine-wash cold with like colors on a gentle cycle. Do not wash our colored stonewash towels with whites, as same indigo towels have been known to run. Avoid the use of bleach, and tumble dry on low to keep your towels soft and absorbent. Dry in a shady place, if dried in direct sunlight it may cause the colors to fade quicker.