FAQs

Order Information

Once you have placed an order via our website you will immediately receive a confirmation email. This is automatically generated. Please check this confirmation email and contact us immediately if there are errors or changes that need to be made.

If your package is going to a workplace, please include the business name so that it arrives promptly.

All order confirmations and shipping notifications will be sent to the email used to place the order.

Please email hellousa@thebeachpeople.com.au for any additional questions in regards to the status of your order.

Yes. Please email hellousa@thebeachpeople.com.au to cancel or modify your order.

Order changes or cancellations can only be accepted if your order has not already been dispatched. You may cancel or make changes to your order via email, or by phoning our customer service team.

Please enter your shipping address correctly, as once it has been received and dispatched we cannot alter the address. A fee subject to the items placed will be deducted from the refund for all orders returned to shipper.

Orders are shipped via UPS

Estimated Delivery Times via. Standard Shpping

Florida | 1-2 Days

East Coast | 2-5 Days

Central | 4-6 Days

West Coast | 5-8 Days

Express options are also available upon reaching the checkout page. Express rates vary and are subject to both product type ordered and the desired delivery address.

All pricing worldwide is in USD. Orders shipping to Florida and other select states are subject to Sales Tax.

For standard shipping, orders within the contiguous U.S. will be charged a fee of $10.00. Orders containing Picnic Baskets, Wet Buckets or Beach Carts will experience an additional shipping charge due to the nature of these items.

U.S. Territories will be charged a shipping rate of $24.99 for standard shipping orders under 10lbs.

International orders will be charged a shipping rate of $35 for standard shipping orders under 10lbs. International orders may also be subject to Duties & Taxes. These are the responsibility of the purchaser.

Visit our Shipping & Billing Page for more information.

Your order will be dispatched the same business day if placed before 3:00 PM EST, or unless a pre-order status is indicated in the product description. Orders placed after that time will ship the next day.

We process and ship Monday to Friday. All U.S. orders placed that request express post before 1:00 PM (EST) will be dispatched on the same day, otherwise, it will be dispatched next business day.

All orders that contain 'pre order' and 'in stock' items will be sent once ALL items are in stock.

If you require the in-stock item to come first, you may be able to pay additional shipping to split your order. Please get in touch with our customer service team and they will assist you.

You will receive an order confirmation and tracking email from us when your order has shipped.

Order & Payment

The Beach People accepts Credit/Debit Cards, Paypal, Google Pay, Apple Pay, Amazon Pay, and AfterPay.

Payment will be deducted from the nominated account straight away. if your payment has not been deducted straight away, sometimes this may happen with third-party payment providers like PaypPal Express, please wait a few hours and if it still has not been processed please contact customer service hellousa@thebeachpeople.com.au to confirm the payment status. 

We recommend you contact the card issuer.

Enter the promo code at the checkout page in the box provided.

Contact hellousa@thebeachpeople.com.au for further assistance.

The Beach People gift card can be used on The Beach People website only, and is not valid at any stockist.

To find your nearest store, please use the stockist locator here

Size Guides

Please use the Bedding size guide located here

Click here to access our size guide.

International Orders

Outside of the United States, The Beach People also ships select products to Canada, Europe, select parts of Asia and South America.

Please see our Australian site for all orders outside the countries listed above.

All orders outside of USA will be sent DDU (Delivery Duty Unpaid). Duties and taxes may be payable upon arrival in your country. These charges are determined by your local customs authority and include: The Sales Tax applied by your country for purchases from the USA Duties charged for processing in your country

We are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Payment of these is necessary to release your order from customs. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you.

In the event that import taxes and duties are not paid on arrival at the destination country and the shipment is refused by the receiver, the seller will request the freight carrier to return the goods. Upon receipt of the returned goods, the purchaser will receive a refund of the item/s less any return freight costs incurred.

International orders are sent via UPS. Transit times vary. We will send you a tracking number when your item is shipped so that you can monitor your parcel's progress.

Other FAQs

All of our products are designed in Australia and manufactured in a few beautiful different places all over the world. 

Yes, we do ship to PO boxes.

Please note that larger items in nature such as Picnic Baskets and Wet Buckets may not be shipped to PO Boxes.

Yes, we recommend you wash all bedding and towel products before the first use.

For best care machine-wash cold with like colors on a gentle cycle. Do not wash our colored stonewash towels with whites, as same indigo towels have been known to run. Avoid the use of bleach, and tumble dry on low to keep your towels soft and absorbent. Dry in a shady place, if dried in direct sunlight it may cause the colors to fade quicker.

If you are unsatisfied with your purchase for any reason, we are happy to accept returns within 14 days of receipt, as long as items are unwashed and unused, and in their original condition.

The Beach People does not offer returns on sale items. 

Items may only be returned within 14 days of order receipt  once approved by our Customer Service Team. Return shipping will be at the cost of the purchaser.

Once your Return has been approved please ship your item along with your Order Confirmation Number to:

THE BEACH PEOPLE RETURNS

2320 NW 147th Street

Unit B

Opa-Locka FL 33054

As The Beach People is not liable for the loss of an item being returned we recommend that you return it using registered mail.

Click here for more information regarding returns and exchanges.