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FAQs

Orders and Payment

Once you have placed an order via our website you will immediately receive a confirmation email. This is automatically generated. Please check this confirmation email and contact us immediately if there are errors or changes that need to be made.

If your package is going to a workplace, please include the business name so that it arrives promptly.

The Beach People accepts Credit/Debit Cards, Paypal, Google Pay, Apple Pay, Amazon Pay, and AfterPay.

Payment will be deducted from the nominated account straight away. if your payment has not been deducted straight away, sometimes this may happen with third-party payment providers like PaypPal Express, please wait a few hours and if it still has not been processed please contact customer service hellousa@thebeachpeople.com.au to confirm the payment status. 

We recommend you contact the card issuer.

Enter the promo code at the checkout page in the box provided on the right-hand side of the checkout page.

See our terms and conditions regarding promotional codes here.

Contact hellousa@thebeachpeople.com.au for further assistance.

The Beach People gift card can be used on The Beach People website only on the right-hand side of the checkout page, and is not valid at any stockist.

Size Guides

Please use the Bedding size guide located here

Click here to access our size guide.

International Orders

Outside of the United States, The Beach People also ships select products to Canada, Europe, select parts of Asia and South America.

Please see our Australian site for all orders outside the countries listed above.

All orders outside of USA will be sent DDU (Delivery Duty Unpaid). Duties and taxes may be payable upon arrival in your country. These charges are determined by your local customs authority and include: The Sales Tax applied by your country for purchases from the USA Duties charged for processing in your country

We are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Payment of these is necessary to release your order from customs. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you.

In the event that import taxes and duties are not paid on arrival at the destination country and the shipment is refused by the receiver, the seller will request the freight carrier to return the goods. Upon receipt of the returned goods, the purchaser will receive a refund of the item/s less any return freight costs incurred.

International orders are sent via UPS. Transit times vary. We will send you a tracking number when your item is shipped so that you can monitor your parcel's progress.

Other FAQs

If an item you wish to purchase is currently unavailable, please ensure to sign up to our notify when back in stock list via. the product's page to be notified as soon as it is restocked.

All of our products are designed in Australia and manufactured in a few beautiful different places all over the world. 

Yes, we do ship to PO boxes.

Please note that larger items in nature such as Picnic Baskets and Wet Buckets may not be shipped to PO Boxes.

Yes, we recommend you wash all bedding and towel products before the first use.

If you are unsatisfied with your purchase for any reason, The Beach People is happy to accept returns within 14 days of receipt and exchanges within 30 days. Please note that items must be unwashed and unused, and in their original condition to qualify for return or exchange.

The Beach People does not offer returns or exchanges on sale items. 

NEXT STEPS:If you would like to return your order, please email hellousa@thebeachpeople.com.au with your name, order number, the item(s) you wish to send back along with a brief reason for the return. Once your return is authorized by our Customer Care Team, it may be shipped to The Beach People Warehouse address provided.

Return shipping to The Beach People Warehouse will be at the cost of the purchaser. As The Beach People is not liable for the loss of an item being returned we recommend that you return it using registered mail and keep track of the tracking number.

Upon request, a return label may be provided and a $10 handling fee will be deducted from the returned product value.

Please note: Upon arrival, returns may take 1-3 business days to be processed by The Beach People Warehouse Team.

Click here for more information regarding returns and exchanges.