FAQs

Order Information

Once you have placed an order via our website you will immediately receive a confirmation email. This is automatically generated. Please check this confirmation email and contact us immediately if there are errors or changes that need to be made.

If your package is going to a workplace, please include the business name so that it arrives promptly.

Yes. Please email hellousa@the-beach-people-us.myshopify.comm.au to cancel or modify your order.

Order changes or cancellations can only be accepted if your order has not already been dispatched. You may cancel or make changes to your order via email, or by phoning our customer service team.

Please enter your shipping address correctly, as once it has been received and dispatched we cannot alter the address and you will be charged the standard applicable postage rate to resend.

For standard shipping, orders within the contiguous U.S. will be charged a fee of $10.00. Orders containing Picnic Baskets, Candles or Beach Carts will experience an additional shipping charge due to the nature of these items.

U.S. Territories will be charged a shipping rate of $24.99 for standard shipping orders under 10lbs.

International orders will be charged a shipping rate of $35 for standard shipping orders under 10lbs.

Your order will be dispatched the same business day if placed before 3:00 PM EST, or unless a pre-order status is indicated in the product description. Orders placed after that time will ship the next day.

We process and ship Monday to Friday. All U.S. orders placed that request express post before 1:00 PM (EST) will be dispatched on the same day, otherwise, it will be dispatched next business day.

All orders that contain 'pre order' and 'in stock' items will be sent once ALL items are in stock. If you need to receive items separately, you will need to place a separate order, as shipping costs must to be covered. Please order carefully, as we DO NOT split orders once they have been placed.

However, if you've already placed your order and you require the in-stock item to come first, you may be able to pay additional shipping to split your order. Please get in touch with our customer service team and they will assist you.

You will receive an order confirmation and tracking email from us when your order has shipped.

Yes, we do ship to PO boxes.

Orders are shipped via Fedex Ground as well as USPS Smartpost. 

Estimated Delivery Times

Florida | 1-2 Days

East Coast | 2-5 Days

Central | 4-6 Days

West Coast | 5-8 Days

Outside of the United States, The Beach People also ships select products to Canada, Europe, select parts of Asia and South America.

Please see our Australian site for all orders outside the countries listed above.

Please email hellousa@the-beach-people-us.myshopify.comm.au for any questions in regards to the status of your order.

Order & Payment

The Beach People accepts Credit/Debit Cards, Paypal, Google Pay, Apple Pay, Amazon Pay, and AfterPay.

Payment will be deducted from the nominated account straight away. if your payment has not been deducted straight away, sometimes this may happen with third-party payment providers like PaypPal Express, please wait a few hours and if it still has not been processed please contact customer service hellousa@the-beach-people-us.myshopify.comm.au to confirm the payment status. 

We recommend you contact the card issuer.

Enter the promo code at the checkout page in the box provided.

Contact hellousa@the-beach-people-us.myshopify.comm.au for further assistance.

The Beach People gift card can be used on The Beach People website only, and is not valid at any stockist.

To find your nearest store, please use the stockist locator here

Size Guides

Click here to access our size guide.

Other FAQs

All of our products are designed in Australia and manufactured in a few beautiful different places all over the world. 

Please use the Bedding size guide located here

Yes, we recommend you wash all bedding and towel products before the first use.

Yes, we do! Please email hellousa@the-beach-people-us.myshopify.comm with your address and this can be arranged.

For best care machine-wash cold with like colors on a gentle cycle. Do not wash our colored stonewash towels with whites, as same indigo towels have been known to run. Avoid the use of bleach, and tumble dry on low to keep your towels soft and absorbent. Dry in a shady place, if dried in direct sunlight it may cause the colors to fade quicker.

If you are unsatisfied with your purchase for any reason, we are happy to accept returns within 14 days of receipt, as long as items are unwashed and unused, and in their original condition.

The Beach People does not offer returns on sale items. 

Items may only be returned within 14 days of order receipt  once approved by our Customer Service Team. Return shipping will be at the cost of the purchaser.

Once your Return has been approved please ship your item along with your Order Confirmation Number to:

2320 NW 147th StreetUnit BOpa-Locka FL 33054

As The Beach People is not liable for the loss of an item being returned we recommend that you return it using registered mail.

Click here for more information regarding returns and exchanges.