How much will it cost to ship my order?
Standard shipping fees will be waived for contiguous U.S. orders of $99 or above. Orders with totals below $99 will be charged a fee of $10.00.
U.S. Territories will be charged a shipping rate of $19.99 for standard shipping orders under 10lbs.
International orders will be charged a shipping rate of $25 for standard shipping orders under 10lbs.
Orders placed before 2 pm Eastern time will ship the same day. Orders placed after that time will ship the next day.
Yes. Please email firstname.lastname@example.org to cancel or modify your order before it ships.
Order changes or cancellations can only be accepted if your order has not already been dispatched. You may cancel or make changes to your order via email, or by phoning the office.
You will receive an order confirmation and tracking email from us when your order has shipped.
Yes, we do ship to PO boxes.
Please email email@example.com for any questions in regards to the status of your order.
Outside of the United States, The Beach People also ships orders to Canada, Europe and South America.
Please see our Australian site for all orders outside the countries listed above.
RETURNS AND EXCHANGES
If you are unsatisfied with your purchase for any reason, we are happy to accept returns within 30 days of receipt as long as items are unwashed and unused, and in their original condition.
The Beach People does not offer returns on sale items.
Items may only be returned within 14 days of order receipt once approved by our Customer Service Team. Return shipping will be at the cost of the purchaser.
Once your Return has been approved please ship your item along with your Order Confirmation Number to:
As The Beach People is not liable for the loss of an item being returned we recommend that you return it using registered mail.
After inspection of the returned product, it can take up to 10 working days for the refund to be processed.
ORDER AND PAYMENT
The Beach People accepts Credit/Debit Cards, Paypal, Google Pay, Apple Pay, Amazon Pay, and AfterPay.
Payment will be deducted from the nominated account straight away. if your payment has not been deducted straight away, sometimes this may happen with third-party payment providers like PaypPal Express, please wait a few hours and if it still has not been processed please contact customer service firstname.lastname@example.org to confirm the payment status.
We recommend you contact the card issuer.
Enter the promo code at the checkout in the box provided.
Contact email@example.com for further assistance.
The Beach People gift card can be used on The Beach People website only, and is not valid at any stockist.
To find your nearest store, please use the stockist locator here.
All of our products are designed in Australia and manufactured in a few different places all over the world.
Please use the Bedding size guide located here.
Yes, we recommend you wash all bedding and towel products before the first use.
Yes, we do! Please email firstname.lastname@example.org with your address and this can be arranged.
For best care machine-wash cold with like colors on a gentle cycle. Do not wash our colored stonewash towels with whites, as same indigo towels have been known to run. Avoid the use of bleach, and tumble dry on low to keep your towels soft and absorbent. Dry in a shady place, if dried in direct sunlight it may cause the colors to fade quicker.