FAQs

Order Information

Once you have placed an order via. The Beach People website, you will immediately receive a confirmation email regarding your purchase. This is automatically generated. Please be sure to review this confirmation email and contact us immediately if there are errors or changes that need to be made.

If your package is going to a workplace, please include the business name so that it arrives promptly.

04.14 Update | Due to high demand, please allow 24 hours for UPS Ground orders to be dispatched.

Orders placed prior to 3:00 PM EST will be dispatched the same business day. If an item within your order contains a pre-order status (this is indicated in the product description), the order will ship when all products are available.

If certain items from your order are required prior to the pre-ordered item arriving in stock, you may pay additional shipping to split your order. Please get in touch with our customer service team and they will assist you.

Orders placed after 3:00 PM EST will ship the following day.

The Beach People Team processes and ships orders from 9 AM - 5 PM, Monday to Friday.

You will receive a tracking email with carrier information and an estimated arrival date once your order has shipped.

Order modifications or cancellations may only be accepted if your order has not already been dispatched.

Be sure to enter your shipping address correctly, as once it has been received and dispatched, we cannot alter the address and you will be charged the standard applicable postage rate to resend.

Once items have been shipped, they become the property and responsibility of the purchaser. There will be no refunds/store credits or exchanges given for lost packages due to incorrect address.

Please note, cancellations and order modifications may only be made between the hours of 9:00am – 5:00pm EST, Monday through Friday.

You may request to cancel or make changes to your order by contacting our customer team via. email , or by phoning our Miami office.

The Beach People orders are shipped via. UPS.

Delivery times are subject to the shipping method selected at checkout as well as local weather conditions and restrictions.

Please refer to the email used to place your order as a tracking email with carrier information and an estimated arrival date will be sent once your order has shipped.

Estimated Delivery Times (via. UPS Ground)

Florida | 1-2 Days

East Coast | 2-5 Days

Central | 4-6 Days

West Coast | 5-8 Days

Please refer to the email used to place your order as a tracking email with carrier information and an estimated arrival date will be sent once your order has shipped.


Please email hellousa@thebeachpeople.com.au for any additional questions in regards to the status of your order.

Shipping & Billing

Orders placed within the contiguous United States will be charged a shipping fee of $10.00 for standard shipping.

Orders containing Picnic Baskets, Wet Buckets, or Beach Carts will experience an additional shipping charge due to the nature of these items.

U.S. Territories will be charged a shipping rate of $24.99 for standard shipping orders under 10lbs. International orders will be charged a shipping rate of $35 for standard shipping orders under 10lbs.

Please note that these rates are subject to change based on order size and delivery location.

The Beach People reserves the right to change pricing at our discretion and without notice. The Beach People Online uses IP Address based Geo-Location to location-based pricing and charges. This affects currency selection and taxes. For transactions not completed naturally, either by design or by mistake, TBP reserves the right to cancel the order or charge the excess due to the result of the scenario.


Enter the promotional code at the checkout page in the box provided on the right-hand side.

See our terms and conditions regarding promotional codes here.

Payment will be deducted from the nominated account straight away. If payment has not been deducted straight away (this may occur with third-party payment providers like PaypPal Express), please wait a few hours.

If payment still has not processed after allowing some time to pass, please contact customer service hellousa@thebeachpeople.com.au to confirm the payment status. 

The Beach People accepts Credit/Debit Cards, Paypal, Google Pay, Apple Pay, Amazon Pay, and AfterPay.

Please confirm that the card information as well as the billing information that has been entered is correct.

If this issue persists, we recommend you contact the card issuer.

The Beach People gift card can be used on The Beach People website only, and is not valid at any other retailer.

Please contact hellousa@thebeachpeople.com.au for further assistance.

To find your nearest store, please use the stockist locator here

International Orders

Outside of the United States, The Beach People also ships select products to Canada, Europe, as well as select parts of Asia and South America.

Please see our Australian site for all orders outside the countries listed above.

All orders outside of USA will be sent DDU (Delivery Duty Unpaid). Duties and taxes may be due upon arrival in your country. Customer contact information will be provided to to courier to ensure proper delivery.

All Taxes and customs charges are the responsibility of the receiver and are not included in the cost of merchandise or shipping charges.

These charges are determined by your local customs authority and include: The Sales Tax applied by your country for purchases from the USADuties charged for processing in your country.

We are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you.

In the event that import taxes and duties are not paid on arrival at the destination country and the shipment is refused by the receiver, the seller will request the freight carrier to return the goods. Upon receipt of the returned goods, the purchaser will receive a refund of the item/s less any return freight costs incurred.

International orders are sent via UPS. Transit times vary.

Please refer to the email used to place your order as a tracking email with carrier information and an estimated arrival date will be sent once your order has shipped.

Size Guides

Click here to access our size guide.

Other FAQs

All of our products are designed in Australia and manufactured in a few beautiful different places all over the world. 

Please use the Bedding Size Guide located here

Yes, we recommend you wash all bedding and towel products before the first use.

Yes, we do! Please email hellousa@thebeachpeople.com with your address and this can be arranged.

For best care machine-wash cold with like colors on a gentle cycle.

Do not wash our colored stonewash towels with whites, as same indigo towels have been known to run. Avoid the use of bleach, and tumble dry on low to keep your towels soft and absorbent.

Dry in a shady place, if dried in direct sunlight it may cause the colors to fade quicker.

If you are unsatisfied with your purchase for any reason, we are happy to accept returns within 14 days of receipt, as long as items are unwashed and unused, and in their original condition.

The Beach People does not offer returns on sale items. 

Items may only be returned within 14 days of order receipt  once approved by our Customer Service Team. Return shipping will be at the cost of the purchaser.

Once your Return has been approved please ship your item along with your Order Confirmation Number to:

2320 NW 147th StreetUnit BOpa-Locka FL 33054

As The Beach People is not liable for the loss of an item being returned we recommend that you return it using registered mail.

Click here for more information regarding returns and exchanges.

We reserve the right to omit reviews that we deem to not truly reflect the product function.

If you would like to discuss your review further please contact hellousa@thebeachpeople.com.au.