Return Policy

ORDER CONFIRMATION VIA EMAIL

Once you have placed an order via our website you will immediately receive a confirmation email. This is automatically generated. Please check this confirmation email and contact us within 24 hours if there are errors or changes that need to be made.

For all orders that are returned due to an incorrect address, you will be charged a fee of $10 for repacking and postage.

If your package is going to a workplace, please include the business name so that it arrives promptly.


PRODUCT AVAILABILITY

Very rarely, we may unexpectedly run out of a style and if this happens, we will offer a full refund on that product or provide a replacement product upon request.


EXCHANGES 

Please be mindful when purchasing online, as colors may slightly vary from screen to product purchased. If you are unsure about the color of a certain product, please email hellousa@thebeachpeople.com.au and we will be happy to help.

Please note that The Beach People offers exchanges on "change of mind" goods, within thirty (30) days of receipt only if the item has been unopened, unused and is in its original condition. Exchange shipping will be at the cost of the purchaser.

To submit an exchange please email hellousa@thebeachpeople.com.au with your name, order number, the item(s) you wish to return and the item(s) you would like to exchange. 

Items may be shipped for exchange once approved by our Customer Service Team. 

Once your exchange has been approved, please ship your item along with your Order Confirmation Number to:

2320 NW 147th Street

Unit B

Opa-Locka FL 33054

RETURNS

If you are unsatisfied with your purchase for any reason, we are happy to accept returns within 15 days of receipt as long as items are unwashed, unused, and in their original condition. Return shipping will be at the cost of the purchaser.

To submit a return please email hellousa@thebeachpeople.com.au with your name, order number, the item(s) you wish to return and the reason for the return. 

Once your return has been approved, please ship your item along with your Order Confirmation Number to:

2320 NW 147th Street
Unit B
Opa-Locka FL 33054

As The Beach People is not liable for the loss of an item being returned we recommend that you return it using registered mail.

REFUNDS

The Beach People does not offer refunds on shipping fees nor sale items. Sale items will only be eligible for refund if the product is faulty beyond repair or if an alternate style is unavailable for exchange. 

Refunds may be granted through a store credit or through the original form of payment upon request. EFTPOS/Credit Card refunds must be processed against the original card details (the exact card used to make the original purchase).

Please note that refunds can take up to 10 working days to process.


ORDER CHANGES AND CANCELLATIONS

Order changes or cancellations can only be accepted if your order has not already been dispatched. You may cancel or make changes to your order via email, or by phoning the office. Orders are usually dispatched within 2 working days.


FAULTY ITEMS

All products are checked prior to shipping. Should a product be faulty The Beach People will replace the goods at no cost to the purchaser. You have up to fifteen (15) days, from the date your order arrives to notify The Beach People about the issue with your purchase along with a photo of the fault.

If you are returning or exchanging a faulty, damaged or incorrect item postage fees will be waived.

For further assistance, please contact hellousa@thebeachpeople.com.au