Return Policy

Order Changes and Cancellations

Order changes or cancellations can only be accepted if your order has not already been dispatched. You may cancel or make changes to your order via email, or by phoning the office. Orders are usually dispatched within 2 working days.

For all orders that are returned due to an incorrect address, you will be charged a fee of $10 for repacking and postage.

Very rarely, we may unexpectedly run out of a style and if this happens, we will offer a full refund on that product or provide a replacement product upon request.

If an item you wish to purchase is currently unavailable, please ensure to sign up to our notify when back in stock list via. the product's page to be notified as soon as it is restocked.

Exchanges

Please be mindful when purchasing online, as colors may slightly vary from screen to product purchased. If you are unsure about the color of a certain product, please email hellousa@thebeachpeople.com.au and we will be happy to help.

Please note that The Beach People offers exchanges on "change of mind" goods, within thirty (30) days of receipt only if the item has been unopened, unused and is in its original condition. Exchange shipping will be at the cost of the purchaser. Items marked as 'SECONDS' are not eligible for exchanges nor returns.

To submit an exchange please email hellousa@thebeachpeople.com.au with your name, order number, the item(s) you wish to return and the item(s) you would like to exchange. 

Items may be shipped for exchange once approved by our Customer Service Team. 

Once your exchange has been approved, please ship your item along with your Order Confirmation Number to:

2320 NW 147th Street

Unit B

Opa-Locka FL 33054

Returns

If you are unsatisfied with your purchase for any reason, we are happy to accept returns within 14 days of receipt as long as items are unwashed, unused, and in their original condition. Return shipping will be at the cost of the purchaser.

Sale items and products marked as 'SECONDS' are not eligible for returns. 

To submit a return please email hellousa@thebeachpeople.com.au with your name, order number, the item(s) you wish to return and the reason for the return. 

Once your return has been approved, please ship your item along with your Order Confirmation Number to:

2320 NW 147th StreetUnit B

Opa-Locka FL 33054

As The Beach People is not liable for the loss of an item being returned we recommend that you return it using registered mail and keep track of the tracking number.

Refunds

The Beach People does not offer refunds for shipping fees nor sale items.

Sale items will only be eligible for refund if the product is faulty beyond repair or if an alternate style is unavailable for exchange. 

Refunds may be granted after the return of merchandise, through the form of a store credit or through the original form of payment upon request. EFTPOS/Credit Card refunds must be processed against the original card details (the exact card used to make the original purchase).

Please note that refunds can take up to 10 working days to process.

Problem with Received Order

Very rarely, our warehouse team may mistakenly add or omit an item to an order. If you are missing an item or have received an incorrect item, please contact hellousa@thebeachpeople.com.au stating the issue. All missing or incorrect items must be reported to customer service within 7 days of delivery.

Once items have been shipped, they become the property and responsibility of the purchaser. If a product is damaged in transit or is misplaced, it is the purchaser’s responsibility to liaise with the shipping carrier. 

All products are checked prior to shipping. Should a product arrive faulty and it not be due to transit experience, The Beach People will replace the goods at no cost to the purchaser. You have up to seven (7) days, from the date your order arrives to notify The Beach People about the faulty item along with a photo of the fault.

If you are returning or exchanging a faulty, damaged or incorrect item postage fees will be waived.

For further assistance, please contact hellousa@thebeachpeople.com.au